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Refund policy

Refunds
Unfortunately, we are unable to refund or cancel any orders.
To ensure that your order is perfect, please browse our FAQ or reach out us here should you require further assistance!


Exchanges
If you’ve ordered the wrong size, you can contact us within 7 days of receiving your order. We offer a one-time exchange at SGD20 for local exchanges, or SGD35 for international exchanges.

In order to be to be eligible for size exchange, your items must be in the same condition that you received it, in 100% condition and in its original packaging. Do note that all exchanges are subjected to stock availability!

If you'd like to do an exchange, you may contact us at info@thestarry.co with your order number and your desired size.


Defects and Damages
Please inspect your items upon receiving them and contact us immediately if the item is defective, damaged, or if you receive the wrong item. Our team will evaluate the issue and make the necessary arrangements to have your items replaced.


Product Warranty
TSC offers a Limited Warranty on all our jewellery products, and will replace any jewellery purchase proven to be defective at our discretion within 3 months after the date of purchase.

This warranty against defects only covers damage that, in the opinion of The Starry Co, is not caused by inappropriate use, ordinary wear and tear (including natural tarnishing), careless handling, attempted repair or failure to adhere to our care tips. Every product found to be faulty under this warranty may be:

  1. Replaced by an identical piece, subjected to availability; or
  2. Refunded in full

Please provide your order number and evidence of defect when presenting your case to our team!