CUSTOMER RELATIONS MANAGER (FULL-TIME)

RESPONSIBILITIES

  • Be the point of contact for all online queries and is responsible for efficient, prompt and thoughtful response to customers.
  • Handle and resolve customers' complaints, provide appropriate solutions, and follow up to ensure resolution.
  • Uphold efficiency and customer satisfaction.

SECONDARY RESPONSIBILITIES INCLUDE:

  • Fulfilling, packing and dispatching of all online orders.
  • Managing inventory, quality check and weekly stock count.
  • Handle and process customer's exchanges and returns efficiently.
  • Unpack shipments monthly and replenish new stocks for monthly arrival.

QUALIFICATIONS

  • 18 and above.
  • Min. GCE 'O' Level or equivalent, prior customer service experience is a bonus.
  • Strong command of the English language.
  • A team player, creative, efficient and honest.
  • Able to work independently and well under deadlines and pressure.
  • Able to establish good rapport with current and potential customers.

HOW TO APPLY

Sounds like a good fit for you? Please submit an application via email to hiring@thestarry.co.

Do remember to include the position title in the subject line, as well as to attach your CV and other relevant information along with details of your:

  • Name
  • Age
  • Earliest Availability
  • Commitment Period
  • Expected Salary

Please also include a short write up on your decision to join The Starry Co, and the contributions you can make to the team.