FAQ

Frequently Asked Questions 

Do you have a physical store?

Not at the moment! Currently, we are only available online – which means lower prices on beautiful diamond simulant jewelry just for you.

 

How Do I Know What My Ring Size Is?

Our measurement guide gives you easy-to-follow instructions on taking your ring measurements!

Alternatively, you could go to any jewelry store and ask them to measure your ring size – many stores do so for free! Make sure you ask for the U.S. measurements to match with our sizing guide.

 

Can I Get A Refund On My Order?

Unfortunately, we are unable to refund or cancel any orders.

To ensure that your order is perfect, feel free to browse our FAQ or chat with us should you require further assistance!

 

Can I Get A Replacement If My Product Is Faulty?

Yes, we offer a limited warranty and we will replace jewelry proven to be defective at our discretion within 3 months after the date of purchase. This warranty against defects only covers damage that in the opinion of The Starry Co is not caused by inappropriate use, ordinary wear and tear (including natural tarnishing), careless handling, attempted repair or failure to adhere to our care tips. Every product found to be faulty under this warranty may be:

  1. Replaced by an identical piece, subjected to availability; or
  2. Refunded in full

Please provide proof of purchase and evidence of defect when presenting your case to our team!

 

What If My Item Still Doesn’t Fit?

If you’ve ordered the wrong size, you can contact us within 7 days of receiving your ring or jewelry piece. We’ll offer a one-time exchange for SGD 25 (local) or SGD 35 (international).

(Note : Exchanges are subjected to availability. So, order carefully!)

 

What Are Your Metal Products Made Of?

Our affordable diamond simulant jewelry is made from white gold, 925 silver, and AAAAA diamond simulants.

 

What If I Have Sensitive Skin?

Don’t worry, we’ve got your back (and skin!). We use AAAAA diamond simulants and real gold plating on our 925 silver pieces. All of our products are perfect for sensitive skin types. Hypoallergenic, 100% Nickel and Lead-free!

 

Can I Wear My Jewelry in The Shower or Bath?

You may wear your pieces for quick hand washes, however we advise against wearing it in the shower or bath. Harsh chemicals or soaps could tarnish it! Check out our care tips for more information.

 

Do You Ship Internationally?

Yes! We’re happy to ship our products anywhere in the world to you!

 

What Are Your Shipping Rates?

Our local deliveries are entirely free, unless you’d like to purchase our Express Delivery service, which is an added SGD 12.

We are currently having FREE worldwide shipping for all Starry jewelry, but we charge a flat rate of SGD 20 for Starry Store items.

 

How Long Does Delivery Take?

For local orders, a standard delivery will take 5-7 business days, while Express delivery takes 1-3 business days.

International delivery can take anywhere between 14 to 28 business days.

 

Can’t Find Your Question?

If you have a question that isn't answered in our FAQ section, reach out to us on our Contact Us page. One of my team members would be happy to have a chat and answer any questions you might have about our beautiful diamond simulants.