FREQUENTLY ASKED QUESTIONS

Our Diamond Simulant jewellery are all made from White Gold-Plated 925 Silver, and AAAAA-Grade Diamond Simulants.

All TSC and TSK products are perfect for sensitive skin types! Our jewellery pieces are hypoallergenic, and are 100% free from Nickel and Lead - which makes it safe for the sensitive skin!

Each TSC Jewellery comes with a complimentary polishing cloth which you can use to wipe your jewellery with whenever it needs some extra shine. You can also give your high-quality jewellery pieces a light wash.

• All you need is: Lukewarm water, mild soap, soft toothbrush and a soft towel.

1. Soak you jewellery pieces in lukewarm water for 5-10minutes
2. Use the toothbrush with mild soap to softly brush the jewellery piece in circular motion
3. Rinse the soap away with water and dry it off with a towel
   

If you would like your jewellery to be cleaned professionally by us:

1. We do have free jewellery cleaning service, however do note that there is a 2-way delivery charge of SGD15, or
2. Bring your jewellery to our showroom for free cleaning

• Refer to our full list of care tips over here.

You may wear your pieces for quick hand washes, however we advise against wearing it in the shower as harsh chemicals in your soaps could tarnish your pieces quicker than you'd like, causing the shine to appear dull.

You can also check out our care tips for more information.

• For the safety of your child, we always recommend to remove their jewellery before sleep or shower. Please take note that our pieces are suitable for children aged 4 years and up only with close adult supervision, unless stated otherwise.

You can also check out our kids advisory for more information.

All of our pieces are made with high quality gold-plated 925 Silver, which is hypoallergenic (nickel and lead-free) and resistant to rust, discolouration and corrosion. It is safe but we always recommend testing a small area of your child's skin before allowing prolonged wear, especially if they have known sensitivities.

You can refer to a more in-depth care tips for Starry Kids jewellery here.

• Our measurement guide gives you easy-to-follow instructions on taking your ring measurements! You can also purchase our physical ring sizer here for the most accurate measurement.

Alternatively, you can visit our showroom and ask our friendly Starry team for help to measure your ring size!

At Starry, we use US sizing for our rings. Our available sizes ranges from US3, US4 to US9, US10, US11. To ensure the perfect fit, please refer to our comprehensive ring size chart here. If you have any questions or need further assistance, feel free to contact us!

Get the perfect fit for your ring or bracelet! Follow our easy measurement guide HERE to determine your size. Or, visit our Showroom and let our friendly Starry staff help you find your ideal fit. We're here to ensure you shine with confidence!

• If you’ve ordered the wrong size, you can contact us within 14 DAYS of receiving your order.

We’ll offer a one-time size exchange with 2 options:

1. Walk-in exchange at our store (NeWest Mall #01-K9) [Complimentary]
2. Direct 2-way doorstep courier exchange [$15]

• For international exchanges, we offer a one-time exchange at SGD35.

For all exchange enquiries, please do drop us a text on our Whatsapp Business number at +65 8892 0922, with your order number / screenshot of your order confirmation so that we can check for you.  Do note that all exchanges are subjected to stock availability!

Yes, we offer a limited warranty on all our jewellery products, and will replace any jewellery purchase proven to be defective at our discretion within 3 months after the date of purchase.

This warranty against defects only covers damage that, in the opinion of The Starry Co, is not caused by inappropriate use, ordinary wear and tear (including natural tarnishing), careless handling, attempted repair or failure to adhere to our care tips. Every product found to be faulty under this warranty may be:

1. Replaced by an identical piece, subjected to availability; or
2. Refunded in full

Please provide your order number and evidence of defect when presenting your case to our team!

Unfortunately, we have a no-refund policy and we are unable to refund or cancel any orders.
To ensure that your order is perfect, feel free to browse our FAQ or reach out us should you require further assistance!

Yes! We’re happy to ship our products anywhere in the world to you!

• Our Standard local deliveries are entirely free for all orders of jewellery, and Express local delivery is available at additional SGD12.
  
  We are also offering FREE Worldwide shipping for all orders of Starry jewellery, and a flat rate of SGD20 for all purchases of Starry Store items. Express worldwide delivery is available at additional SGD30 or SGD45 depending on where you are shipping to!

• Local Standard delivery will take 5-7 working days, while Local Express delivery takes 1-3 working days.
  
  International delivery can take anywhere between 14 to 30 working days, while Worldwide Express delivery takes anywhere between 5 to 10 working days.

Yes we do! We are located at NeWest Mall #01-K9, click HERE for more information!

Of course you can! Come on down to try on the pieces and see the sparkle with your own eyes. All stocks are subjected to availability so be sure to drop us a message to check before coming down!

Only seasonal and classic pieces are displayed. We do have a full online catalogue available for you to view - just ask any one of our friendly Starry staff and we'd be more than happy to assist you!

We accept cashless payments only. Payment modes available are Visa, Mastercard, PayNow, Amex, ApplePay, GooglePay, GrabPay and Atome!

Yes, only for orders made in Singapore. Once you're at the checkout page, you will see 3 options:

1. SELF COLLECTION @ Starry Showroom (1 W Coast Dr, #01-K9, S128020)
2. STANDARD DELIVERY (5-7 working days)
3. EXPRESS DELIVERY (1-3 working days)

Please select the Self Collection option and we will reach out to you on the instructions for self-collection!

If you have a question that isn't answered in our FAQ section, reach out to us on our Contact Form or reach out to us via email at info@thestarry.co. For all things related to Kids Jewellery, please feel free to reach out to us at kids@thestarry.co. Our Starry team will be happy to assist you!