Do You Have A Physical Showroom?
Yes we do! We are located at NeWest Mall #01-K9, click here for more information!
How Do I Know What My Ring Size Is?
Alternatively, you can visit our showroom and ask our friendly team for help to measure your ring size!
What If My Item Does Not Fit?
If you’ve ordered the wrong size, you can contact us within 14 DAYS of receiving your order.
We’ll offer a one-time size exchange with 2 options:
- Walk-in exchange at our store (NeWest Mall #01-K9) [Complimentary]
- Direct 2-way doorstep courier exchange [$15]
For international exchanges, we offer a one-time exchange at SGD35.
For all exchange enquiries, please do drop us a text on our Whatsapp Business number at +65 8892 0922, with your order number / screenshot of your order confirmation so that we can check for you. Do note that all exchanges are subjected to stock availability!
Can I Get A Refund On My Order?
Unfortunately, we have a no-refund policy and we are unable to refund or cancel any orders.
To ensure that your order is perfect, feel free to browse our FAQ or reach out us should you require further assistance!
Can I Get A Replacement If My Product Is Faulty?
Yes, we offer a limited warranty on all our jewellery products, and will replace any jewellery purchase proven to be defective at our discretion within 3 months after the date of purchase.
This warranty against defects only covers damage that, in the opinion of The Starry Co, is not caused by inappropriate use, ordinary wear and tear (including natural tarnishing), careless handling, attempted repair or failure to adhere to our care tips. Every product found to be faulty under this warranty may be:
- Replaced by an identical piece, subjected to availability; or
- Refunded in full
Please provide your order number and evidence of defect when presenting your case to our team!
What Are Your Metal Products Made Of?
Our Diamond Simulant jewellery are all made from White Gold-Plated 925 Silver, and AAAAA-Grade Diamond Simulants.
What If I Have Sensitive Skin?
All TSC and TSK products are perfect for sensitive skin types! Our jewellery pieces are hypoallergenic, and are 100% free from Nickel and Lead - which makes it safe for the sensitive skin!
Can I Wear My Jewellery To The Shower?
You may wear your pieces for quick hand washes, however we advise against wearing it in the shower as harsh chemicals in your soaps could tarnish your pieces quicker than you'd like, causing the shine to appear dull.
You can also check out our care tips for more information.
Can My Child Wear Jewellery To Sleep or Shower?
For the safety of your child, we always recommend to remove their jewellery before sleep or shower. Please take note that our pieces are suitable for children aged 4 years and up only with close adult supervision, unless stated otherwise.
You can also check out our kids advisory for more information.
Is 925 Silver Safe For My Child?
All of our pieces are made with high quality gold-plated 925 Silver, which is hypoallergenic (nickel and lead-free) and resistant to rust, discolouration and corrosion. It is safe but we always recommend testing a small area of your child's skin before allowing prolonged wear, especially if they have known sensitivities.
Do You Ship Internationally?
Yes! We’re happy to ship our products anywhere in the world to you!
What Are Your Shipping Rates?
Our Standard local deliveries are entirely free for all orders of jewellery, and Express local delivery is available at additional SGD12.
We are also offering FREE Worldwide shipping for all orders of Starry jewelleries, and a flat rate of SGD20 for all purchases of Starry Store items. Express worldwide delivery is available at additional SGD30 or SGD45 depending on where you are shipping to!
How Long Does Delivery Take?
Local Standard delivery will take 5-7 business days, while Local Express delivery takes 1-3 business days.
International delivery can take anywhere between 14 to 30 working days, while Worldwide Express delivery takes anywhere between 5 to 10 working days.
Can’t Find Your Question?
If you have a question that isn't answered in our FAQ section, reach out to us on our Contact Form or reach out to us via email at email@example.com. For all things related to Kids Jewellery, please feel free to reach out to us at firstname.lastname@example.org. Our Starry team will be happy to assist you!