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FREE LOCAL & WORLDWIDE SHIPPING ON ALL JEWELLERY PURCHASES

FAQ

Do you have a physical store?

We are currently only available online – which means lower prices on beautiful diamond simulant jewellery just for you!

How Do I Know What My Ring Size Is?

Our measurement guide gives you easy-to-follow instructions on taking your ring measurements!

Alternatively, you could go to any jewellery store and ask them to measure your ring size – many stores do so for free!
Make sure you ask for the U.S. measurements to match with our sizing guide.

What If My Item Does Not Fit?

If you’ve ordered the wrong size, you can contact us within 7 days of receiving your order. We’ll offer a one-time exchange at SGD20 for local exchanges, or SGD35 for international exchanges. Do note that all exchanges are subjected to stock availability!

Can I Get A Refund On My Order?

Unfortunately, we are unable to refund or cancel any orders.
To ensure that your order is perfect, feel free to browse our FAQ or reach out us should you require further assistance!

Can I Get A Replacement If My Product Is Faulty?

Yes, we offer a limited warranty on all our jewellery products, and will replace any jewellery purchase proven to be defective at our discretion within 3 months after the date of purchase.

This warranty against defects only covers damage that, in the opinion of The Starry Co, is not caused by inappropriate use, ordinary wear and tear (including natural tarnishing), careless handling, attempted repair or failure to adhere to our care tips. Every product found to be faulty under this warranty may be:

  1. Replaced by an identical piece, subjected to availability; or
  2. Refunded in full

Please provide your order number and evidence of defect when presenting your case to our team!

What Are Your Metal Products Made Of?

Our Diamond Simulant jewellery are all made from White Gold-Plated 925 Silver, and AAAAA-Grade Diamond Simulants.

What If I Have Sensitive Skin?

All TSC products are perfect for sensitive skin types! Our jewellery pieces are hypoallergenic, and are 100% free from Nickel and Lead!

Can I Wear My Jewellery To The Shower?

You may wear your pieces for quick hand washes, however we advise against wearing it in the shower as harsh chemicals in your soaps could tarnish your pieces quicker than you'd like, causing the shine to appear dull.

You can also check out our care tips for more information.

Do You Ship Internationally?

Yes! We’re happy to ship our products anywhere in the world to you.

What Are Your Shipping Rates?

Our Standard local deliveries are entirely free, and Express local delivery is available at additional SGD12.

We are also offering FREE Worldwide shipping for all orders of Starry jewellery (for a limited time only), and a flat rate of SGD20 for all purchases of Starry Store items.

How Long Does Delivery Take?

Local Standard delivery will take 5-7 business days, while Local Express delivery takes 1-3 business days.

International delivery can take anywhere between 14 to 28 business days.

Can’t Find Your Question?

If you have a question that isn't answered in our FAQ section, reach out to us on our Contact Form. Our Starry team will be happy to assist you!